Terms & conditions

1. Quotations

Quotes are based on the information you provide and are valid for 14 days. If the fault differs from what was described, or additional work is found once the vehicle is inspected, we will contact you with a revised price before proceeding.

No work beyond the agreed quote is carried out without your approval, and you are never charged for work you have not authorised.

2. Bookings and access

You must ensure the vehicle is legally parked in a location where work can be carried out safely, with reasonable space around it. We reserve the right to decline work at a location we consider unsafe, including live traffic lanes and restricted car parks.

You confirm you are the owner of the vehicle or have the owner's authority to instruct repairs.

3. Prices and payment terms

All prices include VAT where applicable and are shown in pounds sterling. Payment is due on completion of the work unless account terms have been agreed with us in writing in advance.

We accept card, bank transfer and cash. Cheques are not accepted.

Overdue account balances may incur statutory interest and reasonable recovery costs under the Late Payment of Commercial Debts legislation.

4. Parts

We fit OE or OE-matched parts unless you request otherwise. Parts remain our property until paid for in full.

Where you supply your own parts, we accept no liability for the part itself, its suitability or any consequential failure; labour only is guaranteed.

5. Guarantee terms

Work carried out by us is guaranteed for 12 months or 12,000 miles, whichever comes first, covering parts and labour supplied by us.

The guarantee excludes wear items consumed in normal use, damage caused by misuse, accident, neglect, competition use, or subsequent work by another party.

To make a claim, contact us with your invoice details and a description of the fault. Where a claim is valid, we will re-attend and correct the fault at no further charge for parts or labour.

6. Diagnostics

Diagnostic time is chargeable and reflects the investigation carried out, not a guaranteed outcome. Where a repair is authorised with us on the same day, the diagnostic charge is credited against the repair.

7. Cancellations and rescheduling

You may cancel or reschedule free of charge up to 2 hours before the agreed slot. Later cancellations, or an inability to access the vehicle on arrival, may incur a call-out charge covering travel and lost time.

Consumers have statutory cancellation rights for distance and off-premises contracts under the Consumer Contracts Regulations 2013; where you ask us to begin work within the 14-day cooling-off period, you may be charged in proportion for work already carried out.

8. Liability

Our liability for any claim is limited to the value of the work carried out, except where liability cannot lawfully be limited, including death or personal injury caused by negligence, or fraud.

We are not liable for pre-existing faults, latent defects not reasonably discoverable during the work carried out, or consequential losses such as loss of earnings or hire vehicle costs.

9. Your consumer rights

Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015, including the right to services carried out with reasonable care and skill, within a reasonable time, and for a reasonable price where none was agreed.

10. Service area limitations

We carry out mobile callouts across Edinburgh and the surrounding Lothians. Availability, response times and any travel charge for addresses outside our usual area will be confirmed with you before you book.

We reserve the right to decline a job if the location is outside a reasonable travel distance, cannot be reached safely, or does not have suitable space to carry out the work.

11. Intellectual property

All content on this website, including text, logos, photographs and design, belongs to us or our licensors and is protected by copyright and trade mark law. You may view and print pages for your own personal use but may not copy, reproduce or reuse our content commercially without written permission.

12. Complaints

Tell us as soon as possible if you are unhappy with any work. Contact info@famobilemechanicedinburgh.co.uk or call +44 7411292954. We will investigate promptly and, where appropriate, re-attend at no charge.

If we cannot resolve a complaint directly, you may be entitled to refer the matter to an approved alternative dispute resolution provider or, ultimately, the Scottish courts.

13. Governing law

These terms are governed by the law of Scotland, and disputes fall under the exclusive jurisdiction of the Scottish courts. Nothing in these terms affects your statutory rights.